FILEEEBOX 2.0
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FILEEEBOX 2.0
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Service Description fileee

1. Introduction

With fileee, documents can be intelligently organized and archived. You can also communicate directly, easily and securely with participating companies within fileee. fileee is a cloud-based software that can be accessed via various end devices. To use fileee, users accept the fileee TOS (for private customers https://www.fileee.com/tos for business customers https://www.fileee.com/business-tos).
In the following, the services of fileee for intelligent document organization and as a communication platform are defined depending on the mode of use.

2. General Services

The services of fileee result from this service description and the selected fileee plan for private customers (https://www.fileee.com/personal-pricing) or business customers (https://www.fileee.com/business-pricing).
The majority of the services are also clearly documented at https://www.fileee.com/features. Further information on the services can be found in our knowledge database at www.fileee.com/support.

3. System Requirements

All user data and documents are stored on a data center of a German provider commissioned by fileee. The provision and transfer of the required Internet access, the connections to the Internet as well as the required technical equipment such as computers and browsers or mobile end devices are not provided by fileee GmbH. Access to the data and documents takes place exclusively in encrypted form for both the web application and the mobile end devices.

3.1 Web Application

The web application is compatible with most current browsers. A detailed list of compatible browsers is provided in the support forum.
fileee can only guarantee full functionality when using the browsers listed there. Javascript and cookies must be enabled to use all functionalities.

3.2 Mobile Devices

In addition to the web application, fileee provides the user with an Android and an iOS application for mobile devices. The mobile applications represent - as far as technically possible - the entire scope of services of the fileee system described above and enable mobile working with the system. In addition, the camera of a mobile device (if technically available) can be used to scan a document and then save it in fileee. The necessary system requirements and compatibilities of the iOS and Android app are listed in the support forum.

3.3 Supported formats and file sizes

The following listed file formats can be processed in fileee:
  • PDF
  • JPEG
  • PNG
For documents with a font size of 10 or larger, a resolution of at least 300 dpi is required; for font sizes of 9 and smaller, a resolution of at least 400 dpi is required.
Files larger than 25MB cannot be processed by fileee. For documents with more than 50 pages, fileee shows and analyzes only the first 50 pages. However, the original document is saved with all pages in fileee and can be downloaded if required.

3.4 fileeeBox

The fileeeBox is a physical product that can be purchased additionally and is an extension of the fileee service. Information about the fileeeBox can be found at fileee.com/fileeebox. A list of currently compatible devices is provided in the support forum.

4. Support

4.1 E-Mail

In case of questions and problems, the user can contact support@fileee.com. As a rule, written inquiries are answered within a maximum of 24 hours on weekdays. We also send automated confirmations of receipt within 15 minutes.
For all questions regarding the product itself, the user can contact fileee customer support directly. This includes, but is not limited to, questions and concerns regarding the following topics:
  • General questions about fileee functions and usage
  • Regular tariffs Premium/Professional
  • Security/data protection
  • iOS/Android/Web app
  • fileeeBox
  • Importing documents into fileee
  • Text recognition and text analysis
  • Search function
  • Document management
  • Linking of e-mail accounts and cloud storage locations
  • fileee e-mail address
  • Document sharing
  • Address book and company view
  • Encryption
  • Storage and upload volume
  • Export of documents and backups
  • Analysis enhancement and bonus documents
  • Supported formats and file sizes
  • System requirements
If customers contact fileee support with questions about the communications platform that are substantively related to the partner's service, fileee support will refer them to the partner's support. This includes, but is not limited to, the following concerns:
  • Content-related questions about documents delivered via fileee Conversations (e.g., insurance billing)
  • Questions about the status of processing (e.g., "what is the status of my financing?")
  • Questions about partner's products (rates, terms, etc)

4.2 Support Forum

fileee provides the user with a support forum in German and English, where detailed instructions, hints, FAQs and tips on how to use fileee can be found.

4.3 In-App Support

In the settings of the app there is another help area.
  • Under send feedback, the user can contact fileee support.
  • Under support tickets, the user can view the support requests that have already been submitted.
  • Under support forum, the user is redirected to the general FAQ page of fileee.

4.4 Social Media

fileee Support can also be reached via the following social media channels: